Shipping Policy

1. Shipping Rates

  • Domestic Shipping: We offer standard and expedited shipping within the [Country]. Shipping costs will be calculated at checkout based on your location and the selected shipping method.
  • International Shipping: We currently ship to [list countries]. International shipping rates and customs duties may vary, and will be calculated during checkout.
  • Free Shipping: Enjoy free standard shipping on orders over $[Insert amount].

2. Processing Time

  • Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive an email notification with tracking information once your order has shipped.
  • Please note that shipping times may vary during peak seasons or due to circumstances beyond our control (e.g., weather or carrier delays).

3. Shipping Methods

  • Standard Shipping: Estimated delivery time of 5-7 business days (domestic).
  • Expedited Shipping: Estimated delivery time of 2-3 business days (domestic).
  • International Shipping: Delivery time varies based on destination. Please allow up to 2-4 weeks for international shipments.

4. Order Tracking

  • Once your order has been shipped, we will send you a tracking number to follow its progress. Please use the tracking information provided to check the status of your order.

5. Shipping Delays

  • Occasionally, shipments may be delayed due to factors beyond our control, such as weather conditions, customs processing, or holidays. We will do our best to inform you if any delays occur.

Return and Exchange Policy

We want you to be completely happy with your purchase, but if you need to return or exchange an item, we’ve made the process simple.

1. Return and Exchange Eligibility

  • Returns and exchanges are accepted within 30 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with tags still attached.
  • Please note that personalized or final sale items are non-returnable.

2. How to Return or Exchange

  • To initiate a return or exchange, please contact our Customer Service team at [email] or [phone number].
  • You will be provided with a Return Authorization Number (RA) and instructions for returning the item(s).
  • Please include the original packing slip or order confirmation with your return to help us process it quickly.

3. Return Shipping

  • You will be responsible for return shipping costs, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.

4. Refunds

  • Once your returned items are received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original form of payment. Shipping fees are non-refundable.

5. Exchanges

  • If you’d like to exchange an item for a different size, color, or style, please contact us to arrange the exchange.
  • Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at [email] or [phone number].
  • We will provide a pre-paid return label for you to send the damaged item back and either replace it or issue a full refund, including any shipping charges.

Important Notes

  • We are not responsible for delays caused by the carrier or customs issues for international shipments.
  • If you have any issues or questions about your return or exchange, please contact our Customer Service team for assistance.

Contact Us
For any questions or concerns regarding shipping or returns, feel free to reach out to our Customer Service team at: